2.4.3.1 Activate Event Refer to Agency on Effective Date

Reference: Write Off Uncollectible Receivables Process Model - Page 2 for the business process diagram associated with this activity.

Group: Write Off Process Monitor and Write Off Event Trigger

Actor/Role: CC&B

Description: CC&B can refer a customer to a Collection Agency. Distribution of the referral to different agencies and write down of liabilities can be accomplished through configuration of this Event. Refer to 4.3.2.7 Collection Agency Referral Process.

Process Names

•	WET - Write Off Event Activator - The write-off event trigger activates all write-off events whose trigger date is on or before the supplied business date.

Entities to Configure

•	Collection Agency

•	Adjustment Type

•	Write Off Event Template

Available Algorithms

•	CI_WOEVAGYRF (WOEVT AGYRF) - This write-off event algorithm writes down liabilities and creates a collection agency referral for Collection Agency ID if the outstanding debt equals or exceeds the Debt Threshold Amount.

•	C1-AGREF-EQU (AGYREF EQUAL) - Return collection agency with the least debt.